Return Policy
This Return Policy applies to all orders placed on casakart.shop, operated by ANUWAK under the brand CasaKart.
Easy 7-day returns
CasaKart offers an Easy Return Policy: you can raise a return, replacement or exchange request within 7 days of delivery. Partial returns are accepted โ you can return one or all products in your order.
How to raise a return
- Email us at support@casakart.shop with your Order ID (support hours: 10:00 AM to 6:00 PM, Monday to Saturday (excluding national/public holidays)).
- Share clear photos of the product and its packaging. For damaged, defective or wrong items, an unboxing video helps us approve your request faster.
- Once approved, we arrange a free pickup within 2โ4 business days (for serviceable pincodes).
- After the product reaches us and passes a quality check, we process your replacement or refund.
Returns are not accepted if
- The product is used, altered or damaged due to misuse
- It is returned without its original packaging, labels, tags, freebies or accessories, or the original packaging is damaged
- The serial number or seal is tampered with
- The request is raised more than 7 days after delivery
- The item was a free product or gift
Personal-care and hygiene products
For hygiene reasons, personal-care products (for example foot pads, oils, cosmetics and similar items) can be returned only if the seal is unopened, or if the item arrived damaged, defective or wrong.
Replacements are subject to stock availability. If a replacement is not available, we refund the full amount.
Get in touch with us
Legal name: ANUWAK
Brand name: CasaKart
Address: 691 Sector 4, IMT Manesar, Gurugram, Haryana, India
Email: support@casakart.shop
Support hours: 10:00 AM to 6:00 PM, Monday to Saturday (excluding national/public holidays)