Refund Policy

This Refund, Return and Cancellation Policy applies to all orders placed on casakart.shop, operated by ANUWAK under the brand CasaKart.

Returns

Easy 7-day returns

CasaKart offers an Easy Return Policy: you can raise a return, replacement or exchange request within 7 days of delivery. Partial returns are accepted โ€” you can return one or all products in your order.

How to raise a return

  1. Email us at support@casakart.shop with your Order ID (support hours: 10:00 AM to 6:00 PM, Monday to Saturday (excluding national/public holidays)).
  2. Share clear photos of the product and its packaging. For damaged, defective or wrong items, an unboxing video helps us approve your request faster.
  3. Once approved, we arrange a free pickup within 2โ€“4 business days (for serviceable pincodes).
  4. After the product reaches us and passes a quality check, we process your replacement or refund.

Returns are not accepted if

  • The product is used, altered or damaged due to misuse
  • It is returned without its original packaging, labels, tags, freebies or accessories, or the original packaging is damaged
  • The serial number or seal is tampered with
  • The request is raised more than 7 days after delivery
  • The item was a free product or gift

Personal-care and hygiene products

For hygiene reasons, personal-care products (for example foot pads, oils, cosmetics and similar items) can be returned only if the seal is unopened, or if the item arrived damaged, defective or wrong.

Replacements are subject to stock availability. If a replacement is not available, we refund the full amount.

Refunds & Cancellations

Refunds

  • Refunds are processed once the returned product is received and verified at our warehouse.
  • Prepaid orders: refunded to the original payment method within 5โ€“7 business days of approval.
  • Cash on Delivery orders: refunded to your UPI ID or bank account within 5โ€“7 business days of approval.
  • If we cannot process a replacement for any reason, we give a full refund.

Cancellations

You can cancel your order any time before it is dispatched by email at support@casakart.shop. Prepaid cancellations are refunded in full within 5โ€“7 business days. Once dispatched, an order cannot be cancelled, but you can return it as per this policy.

CasaKart may also cancel an order โ€” for example if an item is out of stock, the pincode is not serviceable, there was a pricing or listing error, or we suspect fraudulent activity. An order confirmation message does not mean final acceptance of the order. If an item is short in stock, we will inform you by SMS, WhatsApp or email, and either supply the available quantity or cancel the order. Any amount paid for undelivered items is refunded in full.

Delivery marked "delivered" but not received

If you get a delivery confirmation but did not receive the product, please tell us within 48 hours of the confirmation so we can investigate with the courier.

Get in touch with us

Legal name: ANUWAK
Brand name: CasaKart
Address: 691 Sector 4, IMT Manesar, Gurugram, Haryana, India
Email: support@casakart.shop
Support hours: 10:00 AM to 6:00 PM, Monday to Saturday (excluding national/public holidays)