Privacy Policy

ANUWAK, operating under the brand CasaKart ("we", "us"), respects your privacy. This Privacy Policy explains how we collect, use, store and share your information when you visit casakart.shop or buy from us, in line with the laws of India, including the Digital Personal Data Protection Act, 2023.

1. Information we collect

  • Identity & contact details: name, mobile number, email address, delivery and billing address.
  • Order & payment details: products ordered, order history, payment method. Card and UPI payments are processed by secure payment gateways; we do not store your full card details.
  • Account details: login details and OTPs, if you create an account.
  • Technical data: IP address, device and browser type, operating system, approximate location and time zone.
  • Usage data: pages visited, products viewed and how you use the website (through cookies and similar tools).
  • Communication preferences: whether you want to receive offers and updates from us.

2. How we use your information

  • To process, ship and deliver your orders, and send order updates and invoices.
  • To handle returns, refunds, cancellations and customer support.
  • To improve our website, products and shopping experience.
  • To send offers and updates you have agreed to receive (you can opt out any time).
  • To show relevant ads on platforms such as Facebook and Instagram, and to measure their performance.
  • To prevent fraud, misuse and fake orders, and to comply with the law.

3. Who we share it with

  • Service providers: courier and logistics partners, payment gateways, Shopify (our e-commerce platform), and marketing and analytics tools โ€” only as needed to provide our services.
  • Legal requirements: government authorities or courts, if required by law.
  • Business transfers: in case of a merger, sale or restructuring of our business.
  • With your consent: in any other case, only with your permission.

We do not sell your personal information.

4. Cookies

We use cookies and similar technologies to keep your cart, remember preferences, understand website usage and show relevant ads. You can control cookies through your browser settings.

5. Data security & retention

We use reasonable administrative, technical and physical safeguards to protect your data. No method of storage or transmission is 100% secure. We keep your information only as long as needed for the purposes above, or as required by law (for example, tax and accounting records).

6. Your rights

You can ask us to access, correct, update or delete your personal data, or withdraw consent for marketing, by contacting us at support@casakart.shop. We will respond within a reasonable time.

7. Links to other websites

Our website may link to other websites. CasaKart is not responsible for their privacy practices or content.

8. Children

Our website is meant for adults. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Grievance officer

For any privacy-related questions or complaints, contact our grievance officer at support@casakart.shop, 691 Sector 4, IMT Manesar, Gurugram, Haryana, India.

Get in touch with us

Legal name: ANUWAK
Brand name: CasaKart
Address: 691 Sector 4, IMT Manesar, Gurugram, Haryana, India
Email: support@casakart.shop
Support hours: 10:00 AM to 6:00 PM, Monday to Saturday (excluding national/public holidays)